Need Immediate Support?
Email us at [email protected] with subject "Support"
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You'll be talking with an AI assistant; a human follows up on anything it can't resolve. Or call (207) 819-8228.
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IT Support When You Need It Most
Fast, reliable technical support for your business technology needs.
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Our Support Response Targets
These are the response times we aim for, not a contractual guarantee. If you need a committed SLA with credits, ask us and we'll put the exact terms in writing before you sign.
Low Priority
Target response within 2 business days
Questions, requests and cosmetic issues that are not time-sensitive.
Medium Priority
Target response within 1 business day
Issues with a workaround that do not stop day-to-day operations.
High Priority
Target response within 4 business hours
Issues affecting business functionality where any workaround is limited.
Critical Priority
Target response within 2 business hours
Urgent issues causing severe business impact or a complete outage.
Submit a Support Ticket
Please provide as much detail as possible about your issue so we can help you more efficiently.
Need immediate support?
Email us at [email protected] for fast assistance
Or submit a ticket below for non-urgent issues
For urgent matters, please call our support line at (207) 819-8229
Frequently Asked Questions
How do I get IT support from Business IT Solutions?
You can email me directly at [email protected] with the subject line 'Support', use the ticket form on this page, or call during business hours.
What support services does Business IT Solutions offer?
We provide comprehensive IT support including network troubleshooting, hardware repairs, software installation, cloud services support, security monitoring, data recovery, and preventative maintenance.
What happens if something breaks outside business hours?
Automated monitoring runs continuously and will raise an alert at any hour. Human after-hours coverage is not open-ended — we are a small Maine team, not a 24-hour call center. If your business needs guaranteed overnight response, we will agree that in a written support agreement so you know exactly what you are getting.
What are your support response times?
Our target response times are: Low priority within 2 business days; Medium priority within 1 business day; High priority within 4 business hours; Critical priority within 2 business hours. These are the response times we aim for, not a contractual guarantee. If you need a committed SLA with credits, ask us and we'll put the exact terms in writing before you sign.
Can you support remote employees?
Yes, we provide comprehensive remote support for employees working from any location. Our remote tools allow us to troubleshoot and resolve most issues without requiring an on-site visit.
How do I know which priority level to select for my support ticket?
Choose the tier that matches the business impact. Low: Questions, requests and cosmetic issues that are not time-sensitive. Medium: Issues with a workaround that do not stop day-to-day operations. High: Issues affecting business functionality where any workaround is limited. Critical: Urgent issues causing severe business impact or a complete outage. I will also review and adjust the priority if needed.
Don't see your question here? Email me.
Talk to the person who does the work
With clear response targets and knowledgeable technicians, we help keep your business technology running smoothly.