Terms of Service

Business IT Solutions (“Business IT Solutions,” “we,” “our,” or “us”) is a locally owned business technology company based in Windham, Maine, serving businesses across Southern Maine and, for larger projects, throughout the state. Work that does not require an on-site visit can be delivered from anywhere.

Mailing address: PO Box 656, Bar Mills, ME 04004. This is a mailing address only and is not a walk-in location. Business hours are Monday through Friday, 8:00 am to 5:00 pm Eastern.

By using this website, placing an order, booking an appointment, creating an account, or using our AI chat or voice assistants, you agree to these terms. If you do not agree, please do not use the site or the services.

If you are agreeing on behalf of a company or other organization, you represent that you have authority to bind it, and “you” means that organization.

Depending on what you order, we provide: managed IT services; VoIP and cloud phone systems; business internet and carrier quotes; business and multi-dwelling (apartment) WiFi; security cameras and access control; network cabling; digital signage and LED signs; business automation and AI services; an online equipment store; and a done-for-you website product line.

The scope of any particular engagement is defined by the quote, proposal, order confirmation or service agreement for that engagement. Descriptions on this website are general and are not themselves an offer or a commitment to a particular configuration, timeline or result.

Consultations and quotes are free and carry no obligation. Managed IT, WiFi, internet, cameras, phone systems and sign installations are quoted per business, because the cost depends on the site, the equipment and the scope.

Quotes are valid for the period stated on the quote. Prices for equipment, carrier services and third-party subscriptions can change based on supplier and carrier pricing, and we will tell you before we proceed if a quoted price is no longer available. Prices exclude applicable taxes and any permit, licensing or third-party fees unless the quote says otherwise.

Carrier services are provided by the carrier under the carrier’s own agreement, pricing and terms. We help you compare, order and support those services; we do not set carrier pricing and we are not the provider of the underlying circuit.

Our online store lists equipment with live stock, and checkout is processed securely by Square. We do not receive or store your full card number. Your payment is also subject to Square’s terms and privacy policy.

Items can be ordered for pickup or shipping, and we can install what you buy. Placing an order is an offer to purchase; a contract forms when we confirm the order or ship it. If an item turns out to be unavailable or mispriced, we may cancel or adjust the order before it ships and will refund anything already charged for it.

Stock levels and lead times are our best current information from our suppliers and can change. Recurring charges — monthly service, hosting, subscriptions — continue until cancelled as described in your agreement or in section 10.

Hardware carries the manufacturer’s warranty for that product. Monument signs supplied through our partnership with TV Liquidator include a free three-year warranty.

Return and exchange eligibility depends on the manufacturer and the type of item — some equipment is non-returnable once installed, configured, provisioned to a carrier, or custom-built to order, and some carries a supplier restocking fee. The terms that apply to your purchase are the ones stated on your quote or order confirmation.

If something arrives damaged, dead on arrival, or not as described, contact us and we will make it right. To start a return or a warranty claim, email [email protected] or call (207) 819-8229 with your order details before shipping anything back.

Labor, installation and configuration work already performed is not returnable, though we will correct our own workmanship.

You can book a consultation or service appointment on our booking page, and we confirm by email. If you need to reschedule, let us know as early as you can. Any deposit, cancellation or no-show terms that apply to your appointment or project will be stated when you book or on your quote.

For on-site work, you agree to give us safe and timely access to the premises, and to tell us about anything we need to know to work safely — asbestos, live electrical work, structural issues, hazardous materials, or restricted areas. You are responsible for obtaining any landlord, building-owner or association permission needed for installation, and for telling us about anything concealed in walls, ceilings or ground that our work might encounter.

Installation timelines depend on equipment availability, carrier provisioning, permits and site readiness, and are estimates rather than guarantees.

Support runs during business hours on (207) 819-8229, by email to [email protected] with the subject line “Support,” through the support form, and through the support chat on this site. After-hours coverage, where it applies, is defined in your signed service agreement — for anything urgent, call rather than submitting a form.

Our published response targets are:

• Low — within 2 business days
• Medium — within 1 business day
• High — within 4 business hours
• Critical — within 2 business hours

These are targets measured during business hours, for our response, not for resolution, and resolution time depends on the fault. Coverage outside business hours is not implied by these targets — where you need it, it is written into a service agreement. Clients with premium support agreements receive faster response times. Where you hold a written service level agreement with us, that agreement’s terms, inclusions and remedies control and override this section. Work outside the scope of an agreement, and after-hours call-outs where no agreement covers them, may be billable and we will tell you before incurring the charge.

We use automated AI assistants in three places: the support chat on this website, the in-browser voice widget, and our AI phone line at (207) 819-8228. These are artificial intelligence, not a person, and we identify them as such. A human follows up on anything the assistant cannot resolve, and you can always reach a person during business hours on (207) 819-8229.

Conversations with our AI assistants — including voice calls — may be recorded, transcribed and stored so we can answer your question, follow up, keep a record of the request, and improve the service. By continuing a chat or staying on an AI call after being told it is an AI assistant, you consent to that recording and transcription. If you do not want to be recorded, ask for a human or hang up and call the main line.

AI assistants can be wrong. Answers about pricing, availability, compatibility, configuration or timelines are informational, are not a quote, and do not bind us — a written quote or order confirmation does. Do not send passwords, card numbers, or other sensitive credentials through the chat or to an assistant.

If you give us your phone number or email, you agree we may contact you about your inquiry, quote, order or service. You can opt out of marketing messages at any time by replying STOP to a text, using the unsubscribe link in an email, or telling us. Message and data rates may apply.

Our website product line is sold as a build fee plus an ongoing monthly subscription, at the prices shown or quoted at the time of purchase. The subscription covers hosting and the ongoing service; it continues until cancelled, and fees already paid for a completed build or an elapsed period are non-refundable unless your order says otherwise.

You own the content you supply — your text, images, logo and business information — and you are responsible for having the rights to use it. You grant us the licence needed to host, display and back it up in order to run your site. We retain ownership of the underlying platform, templates, code and tooling; you receive a licence to use them for your site while your subscription is active.

Demo and sample sites are illustrative. Any brand names, phone numbers, prices, images and testimonials shown on them are sample content and do not represent real businesses, real references or real pricing.

Where your site uses AI features with your own API key, you are responsible for that key, for keeping it secure, and for all usage charges the provider bills you. We do not control third-party AI providers, cannot guarantee their availability or the accuracy of what they generate, and are not responsible for content produced by an AI feature on your site. You remain responsible for reviewing anything published on your site.

Some services include a customer portal for managing services, viewing orders and opening tracked support requests. Keep your credentials confidential, give us accurate information, and tell us promptly if you believe an account has been compromised. You are responsible for activity under your account.

We may suspend an account to protect the security of our systems or another customer, and will tell you when we do.

You agree not to:

• Use the site, our network or our services to break the law or infringe anyone’s rights;
• Attempt to gain unauthorized access to our systems, other customers’ systems, or any account that is not yours;
• Probe, scan, overload or disrupt the site, our infrastructure, or equipment we manage;
• Scrape, harvest or bulk-download site content except as a search engine indexing normally;
• Send spam or unlawful communications through services we provide;
• Resell, sublicense or misrepresent our services as your own without a written agreement;
• Reverse engineer or copy the platform behind our website product line.

This website and its original content, features, branding and functionality are owned by Business IT Solutions and protected by copyright, trademark and other intellectual property laws. Manufacturer names, product names, logos and product imagery belong to their respective owners and appear here to identify the equipment we sell and support.

Vendor product videos embedded on our product pages are hosted and owned by the vendor and are shown by embed only.

Much of what we deliver includes equipment, software, carrier circuits and platforms supplied by third parties. Those come with the third party’s own warranties, licences and terms, which apply to you directly. We are not responsible for a third party’s outage, discontinuation, price change, or breach of its own terms, though we will help you work through it.

Links from this site to other sites are provided for convenience. We do not control and are not responsible for their content or practices.

Except where we have given you a written warranty or a signed service level agreement, and except for warranties that cannot be excluded under Maine law, the website and the services are provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose and non-infringement.

We do not warrant that the website or any service will be uninterrupted, timely, secure or error-free. No network, internet circuit, phone system, camera system or backup is immune from failure. We design failover to match how critical each system is to you, and we recommend you maintain your own backups and contingency plans for anything your business cannot afford to lose.

To the fullest extent permitted by law, Business IT Solutions and its owners, employees, contractors and suppliers will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, lost revenue, lost business, lost or corrupted data, or loss of goodwill, arising out of or relating to the website or the services, even if we have been advised of the possibility.

To the fullest extent permitted by law, our total aggregate liability arising out of or relating to the website or a service will not exceed the amount you paid us for the specific product or service giving rise to the claim during the twelve months before the event.

Nothing in these terms limits liability that cannot lawfully be limited, including liability for death or personal injury caused by negligence, or for fraud.

You agree to indemnify and hold harmless Business IT Solutions and its owners, employees and contractors from claims, damages and reasonable costs arising out of your breach of these terms, your misuse of the services, content you supply to us, or your violation of law or of a third party’s rights.

We may suspend or end access to the website, an account, or a service if these terms are breached, if an account is being used unlawfully or unsafely, or if invoices go unpaid after we have notified you. Where a signed agreement sets out notice periods or termination rights, that agreement controls.

On termination, amounts already owed remain payable, and sections that by their nature should survive — intellectual property, disclaimers, limitation of liability, indemnification and governing law — survive.

We may update these terms as our services change. The revision date at the top of this page shows when it was last changed, and the current version always governs your use of the site. For material changes affecting an active service, we will give notice through the service, by email, or on this site.

These terms are governed by the laws of the State of Maine, without regard to its conflict-of-law rules. The state and federal courts located in Maine have exclusive jurisdiction over any dispute, and you and we each consent to that jurisdiction.

Before starting a formal proceeding, please contact us so we can try to resolve the matter directly — most issues are resolved with a phone call. If any provision of these terms is found unenforceable, the rest remains in effect.