The support chat
A Support button sits in the bottom-right of the Business IT Solutions site. Open it to chat with the BITS support assistant, which is grounded in our Grandstream WiFi (GWN / GDMS) knowledge base and can help with setup, configuration, and troubleshooting of your WiFi and BITS services.
Using it
- 1Click the Support button to open the chat.
- 2Describe what you are setting up or troubleshooting.
- 3Follow the guidance; if you need a person, it points you to the phone line.
Reach a human
For anything the chat cannot resolve, call the Southern Maine team at (207) 819-8229. Signed-in customers can also open a tracked support request from the account portal.