Need Immediate Support?
Email us at sales@businessitsolutions.net with subject "Support"
IT Support When You Need It Most
Fast, reliable technical support for your business technology needs.
How Can We Help You Today?
Submit Support Ticket
Create a support ticket for our team to address your issue or request.
Submit a ticket →Contact Support
Reach our support team directly via email or phone.
Our Support Response Times
Standard Priority
Response within 4 business hours
For non-critical issues that don't significantly impact business operations.
High Priority
Response within 2 business hours
For important issues affecting business functionality but with workarounds available.
Critical Priority
Response within 30 minutes
For urgent issues causing severe business impact or complete system outages.
Submit a Support Ticket
Please provide as much detail as possible about your issue so we can help you more efficiently.
Need immediate support?
Email us at sales@businessitsolutions.net for fast assistance
Or submit a ticket below for non-urgent issues
For urgent matters, please call our support line at (207) 555-1234
Frequently Asked Questions
How do I get IT support from Business IT Solutions?
You can contact our support team directly at sales@businessitsolutions.net with the subject line 'Support', use our online ticket submission form above, or call our support line during business hours.
What support services does Business IT Solutions offer?
We provide comprehensive IT support including network troubleshooting, hardware repairs, software installation, cloud services support, security monitoring, data recovery, and preventative maintenance.
Do you offer 24/7 emergency IT support?
Yes, we offer 24/7 emergency support for critical IT issues. Our after-hours support team is ready to assist with urgent matters that cannot wait until the next business day.
What are your support response times?
Our standard response time for normal priority issues is within 4 business hours. High-priority issues are addressed within 2 hours, while critical emergencies receive immediate attention, typically within 30 minutes.
Can you support remote employees?
Yes, we provide comprehensive remote support for employees working from any location. Our remote tools allow us to troubleshoot and resolve most issues without requiring an on-site visit.
How do I know which priority level to select for my support ticket?
If your issue is preventing you from working or affecting critical business operations, select High or Critical priority. If you have a workaround or the issue isn't time-sensitive, select Standard priority. Our team will also assess and adjust the priority if needed.
Don't see your question here? Contact our support team.
Our Expert Support Team Is Ready To Help
With industry-leading response times and knowledgeable technicians, we ensure your business technology runs smoothly.