Managed IT Services

Comprehensive technology management for Southern Maine businesses

Your Trusted Technology Partner

Business IT Solutions provides comprehensive managed IT services that free you from the burden of managing complex technology. We become your strategic technology partner, proactively maintaining, monitoring, and optimizing your IT infrastructure while you focus on running your business.

Our team of experienced IT professionals based in Southern Maine delivers personalized service with local expertise. We offer tiered service plans to fit diverse business needs and budgets, ensuring you get exactly the support your organization requires—no more, no less.

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Comprehensive IT Management

Our managed services cover all aspects of your technology infrastructure

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Proactive Monitoring

Around-the-clock monitoring of your networks and systems to identify and resolve issues before they impact your business

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Help Desk Support

Responsive technical support for your employees with multiple contact options and guaranteed response times

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Cybersecurity

Comprehensive security solutions including anti-virus, firewall management, and security awareness training

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Backup & Disaster Recovery

Robust backup solutions and recovery planning to protect your critical business data and ensure business continuity

☁️

Cloud Services Management

Expert support for cloud applications, infrastructure, and migration to maximize your cloud investments

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Strategic IT Planning

Regular technology reviews and roadmapping to align your IT investments with business objectives

Flexible Support Plans

Choose the level of service that matches your business needs

Essential

Foundational IT support for small businesses seeking reliable assistance

✓Monitoring & Alerts
✓Remote Support During Business Hours
✓Monthly Security Updates & Patching
✓Basic Antivirus & Security
✓Quarterly IT Review

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Professional

Comprehensive coverage for growing businesses with moderate IT needs

✓Everything in Essential
✓Priority Response
✓Evening & Weekend Support
✓Advanced Endpoint Security
✓Monthly Backup Verification
✓User Access Management
✓Monthly IT Strategy Meetings

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Enterprise

All-inclusive IT management for businesses that rely heavily on technology

✓Everything in Professional
✓24/7/365 Support & Monitoring
✓Dedicated Account Manager
✓Onsite Support
✓Advanced Security Suite
✓Disaster Recovery Planning
✓Cloud Services Management
✓IT Roadmapping & Budgeting
✓Quarterly Executive Reviews

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Not sure which plan is right for you? Contact us for a personalized recommendation.

Business Benefits

Why Southern Maine businesses choose our managed IT services

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Focus on Core Business

Let our IT experts handle technology so you can concentrate on growing your business

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Reduce Downtime

Minimize costly disruptions with proactive maintenance and rapid issue resolution

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Control IT Costs

Convert unpredictable IT expenses into a fixed monthly investment with no surprise costs

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Enhance Security

Protect your business from cyber threats with enterprise-grade security solutions

Our Approach

How we deliver exceptional managed IT services

Discovery & Assessment

We conduct a thorough assessment of your current IT environment, documenting your infrastructure, identifying vulnerabilities, and understanding your business objectives.

Strategic Planning

Based on our findings, we develop a customized IT roadmap that aligns with your business goals, addresses immediate concerns, and plans for future growth.

Implementation

We deploy our management tools, security solutions, and monitoring systems with minimal disruption to your operations, ensuring a smooth transition.

Ongoing Management & Optimization

We proactively monitor, maintain, and optimize your IT systems while providing responsive support and regular business reviews to ensure your technology continues to serve your evolving needs.

What Our Clients Say

★★★★★

"Business IT Solutions has transformed how our company approaches technology. Their team is responsive, knowledgeable, and genuinely invested in our success. We've experienced significantly less downtime and can finally budget our IT expenses predictably."

Robert K. - Manufacturing Company, Biddeford

★★★★★

"As a healthcare provider, we need reliable IT support that understands our unique requirements. The team at Business IT Solutions delivers exceptional service, maintains our compliance, and provides strategic guidance that has helped us grow while keeping patient data secure."

Linda M. - Medical Practice, Portland

Frequently Asked Questions

What size businesses do you support?

We serve businesses throughout Southern Maine ranging from 5 to 200+ employees across various industries. Our tiered service approach allows us to customize solutions for small businesses, mid-sized companies, and larger enterprises with more complex needs.

How quickly will you respond when we have an issue?

Response times vary by service tier and issue severity. Critical issues for Professional and Enterprise clients receive immediate attention, typically within 15-30 minutes. Our service level agreements (SLAs) clearly define guaranteed response times for all issue categories.

Do you require long-term contracts?

While we offer month-to-month options, our standard agreements are 12 months to allow proper implementation of proactive systems and processes. We're confident in our service quality and offer a 30-day satisfaction guarantee for new clients.

Will we need to replace all our current technology?

Not necessarily. We begin with a thorough assessment of your existing infrastructure and make recommendations based on business needs and budget. We often work with current systems while developing a strategic roadmap for future upgrades.